Terms & Conditions

These terms govern your subscription to Chuie, operated by [FOUNDER_LEGAL_NAME] (sole proprietor, trading as Chuie), [REGISTERED_ADDRESS], Gomti Nagar, Lucknow, Uttar Pradesh [PIN] (“we”, “us”). By subscribing you agree to them.

The service

• Chuie is a subscription of surprise boxes for children aged 5–10: ₹999 per month for 4 boxes, delivered one per week to serviceable areas in Lucknow. Additional children in the same family are billed at the sibling rate shown at checkout.
• Box contents are a surprise by design and vary week to week. Every toy is BIS-compliant and age-appropriate. Boxes never contain sugary treats.
• Introductory offers may vary by venue and are always shown at checkout before you pay.

Payments

• Payment is a one-time charge for your first month, processed securely by Razorpay. The full amount (₹999, plus the sibling rate for any additional children) is shown at checkout before you pay.
• Your first month does not auto-renew. Before the next month we’ll ask whether you’d like to continue — nothing is ever charged automatically.
• We never see or store your card, UPI PIN, or bank details; Razorpay handles the payment.

Pausing and cancelling

• Because nothing auto-renews, there is nothing to cancel — if you don’t want another month, you simply don’t pay for one. To pause, stop, or make any change, just message us (details below).
• See our Refunds & Cancellation policy for what happens to boxes in a month you have already paid for.

Delivery

• We deliver to the address you gave at signup. If nobody is available, we’ll coordinate a redelivery with you at no charge.
• Serviceable areas are listed at checkout and may expand over time.

Safety

Toys are selected for the age band derived from your child’s date of birth. Adult supervision is recommended for children under the printed age guidance on individual items. If any item arrives damaged, tell us on WhatsApp and we’ll replace it in the next delivery.

Liability & law

Our total liability for any claim is limited to the amount you paid in the month the claim arose. These terms are governed by Indian law; courts at Lucknow, Uttar Pradesh have exclusive jurisdiction.

Contact

[FOUNDER_LEGAL_NAME] (sole proprietor, trading as Chuie), [REGISTERED_ADDRESS], Gomti Nagar, Lucknow, Uttar Pradesh [PIN]. Phone: +91-XXXXX-XXXXX. Email: hello@chuie.in.