Refunds & Cancellation

We promise easy exit, so this policy is short and honest.

Stopping

• Cancel anytime and autopay stops immediately — you’re only ever charged for months you’ve started. No calls, no retention scripts, no guilt.
• To stop, pause, or change anything, just message us — we’ll confirm.

Refunds

• Stopped mid-month: boxes already delivered in the month you paid for are yours; we refund ₹300 for each undelivered box remaining in that month, to your original payment method, within 5–7 working days.
• Damaged or missing items: tell us on WhatsApp; we replace them in your next delivery, or refund that box if you prefer.

Taking a break

Need to pause — travel, exams, a busy month? Tell us before your next billing date and we’ll pause autopay and hold your child’s slot; you’re never charged while paused. Boxes you’ve already paid for stay yours.

How to reach us

WhatsApp or call +91 63871 52393, or email hello@chuie.in. Refund questions are answered by the founding team, usually the same day.